Privacy Policy

1. Introduction

This Privacy Policy describes how Cogniva ("we", "us", "our"), operating from 6 Jalan Telawi, 59100 Bangsar, Kuala Lumpur, Malaysia, handles personal data collected in connection with our AI development programmes and this website.

We are committed to handling personal information with care and transparency. This policy explains what data we collect, why we collect it, how it is used, and what rights you have in relation to it.

Questions about this policy can be directed to: [email protected]

2. Data We Collect

We collect personal data through the following means:

• Contact form submissions: name, email address, phone number (optional), message content
• Programme enrolment: name, email address, contact number, payment information (processed by a third-party payment provider — we do not store card details)
• Website analytics: browser type, pages visited, time on site, referral source — collected via cookies where consent has been given
• Communications: content of emails, channel messages and other correspondence you send us

We collect only what is necessary for the purposes described in this policy.

Retention periods: Enquiry data is retained for 12 months from last contact. Enrolment records are retained for 5 years for accounting and reference purposes. Analytics data is retained for 13 months.

3. Legal Basis and How We Use Data

We process personal data on the following legal bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Contract performance: to deliver programmes you have enrolled in, manage your cohort participation, and issue completion records
• Legitimate interest: to respond to enquiries, maintain programme quality, and improve our services
• Consent: to send marketing communications and to use non-essential cookies — consent can be withdrawn at any time

We do not sell personal data. We do not share personal data with third parties for their marketing purposes.

We use analytics tools to understand how the website is used and to improve it. This data is reviewed in aggregate form.

4. Data Protection Measures

• All data is transmitted over encrypted connections (HTTPS/TLS)
• Access to learner data is restricted to staff members who need it to deliver programmes
• Third-party services (such as payment processors and cloud platforms) are selected based on their security standards
• In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authority without undue delay

5. Cookies

We use cookies to keep the site functional and to understand how it is used. Cookie categories include essential cookies (always active), analytics cookies (require consent), and preference cookies (require consent).

You can manage cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under the PDPA and applicable Malaysian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data where there is no longer a lawful basis to hold it
• Object to processing based on legitimate interest
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. Third-Party Services and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reading their policies independently.

We use the following categories of third-party services: cloud hosting, payment processing, email delivery, and website analytics. These providers process data only on our instruction and are bound by data processing agreements.

8. Children's Privacy

Our programmes are designed for adults aged 18 and over. We do not knowingly collect data from anyone under the age of 18. If you believe we have collected information from a minor, contact us immediately at [email protected] and we will delete it.

9. Policy Updates

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will notify enrolled learners by email. Continued use of our website or services following an update constitutes acceptance of the revised policy.

10. Contact

Data Controller: Cogniva

Address: 6 Jalan Telawi, 59100 Bangsar, Kuala Lumpur, Malaysia

Email: [email protected]

Phone: +60 12-604 8371